These Terms explain the rules for using Tripcarr. Please read them carefully: they set out what Tripcarr does, what it does not do and what we expect from everyone who uses the app.
1. Acceptance
By creating an account or using the Tripcarr app, you accept these Terms and the Privacy Policy. If you do not agree, do not use the app.
When you accept, we record the date of acceptance and the version of the documents accepted.
To use Tripcarr you must be 18 or over and have full legal capacity.
2. What Tripcarr is
Tripcarr is a technology tool that connects people who are already making the same trip so they can share the cost of the journey: carpooling.
Tripcarr is not a transport company. It does not provide, organise or operate transport, does not employ or hire drivers and is not a party to the arrangements made between users. The users themselves decide whether to make the trip, with whom and on what terms.
It is prohibited to offer rides for profit or as a professional or paid transport service, including by charging more than a share of the trip's costs. Brazilian law treats unauthorised paid passenger transport as an offence (Brazilian Traffic Code, CTB, Art. 231, VIII). Accounts that do this will be removed.
3. Your account
- Provide accurate information and keep it up to date.
- Each person may have only one account.
- You can sign in with email and password, with your Google account or, on iOS, with your Apple account.
- You are responsible for what happens in your account. Keep your password safe and do not share access.
- We may verify the information you gave us and ask you to correct it.
Some features, such as searching for rides and viewing public profiles, can be used without an account. Booking, publishing, chatting, rating, reporting and sharing location require an account.
4. How rides work
Publishing (driver):
- departure must be set at least 2 hours in advance and no more than 1 year ahead;
- each ride can have up to 5 intermediate stops and from 1 to 8 seats;
- each driver can have up to 10 active rides at the same time.
Booking requests (passenger):
- you can have up to 5 pending requests at the same time;
- you cannot request a booking on rides departing in less than 2 hours;
- each request expires if the driver does not respond within 24 hours or at departure time, whichever comes first;
- a pending request does not guarantee the seat: the seat is only reserved when the driver accepts.
Cancellations (apply to drivers and, once the booking has been accepted, to passengers):
- more than 24 hours before departure: no consequence;
- between 24 and 2 hours before departure: the account receives a last-minute cancellation record ("unreliable");
- less than 2 hours before departure: in addition to that record, your reliability score is reduced;
- once the trip has started, it cannot be cancelled.
Chat: available from the moment the booking is accepted until 24 hours after the ride is completed.
5. Cost contribution and payments
- No payment goes through Tripcarr.
- Tripcarr charges no fee or commission to anyone.
- The amount per seat shown on the ride is only the driver's suggestion for sharing the costs.
- Driver and passengers agree and settle any amount directly between themselves.
- Tripcarr offers no payment protection, refunds, chargebacks or mediation of money disputes.
6. Driver responsibilities
By offering a ride, you declare and undertake to:
- hold a valid driving licence (CNH) for the vehicle category;
- use a vehicle that is properly registered, licensed and in good working order;
- keep the documents and insurance required by law up to date;
- never carry more passengers than the seats allowed in the vehicle;
- obey traffic laws.
7. Everyone's responsibilities
Drivers and passengers must:
- be punctual and give advance notice if anything changes;
- treat everyone with respect;
- give honest information about themselves, the trip and the vehicle;
- take care of safety, including seat belt use by everyone;
- not transport or carry illegal items.
8. Women-only rides
- Who can publish: identity-verified drivers who have declared their gender as female or non-binary.
- Who can book: women. Non-binary people can book when the driver allows it on that ride.
- Female passengers can choose not to see women-only rides offered by non-binary drivers.
- If the driver stops meeting the requirements, the ride is no longer shown or treated as women-only.
- Declaring a false gender to gain access to these rides is a serious breach of these Terms.
9. Identity verification
Verification is optional. You send photos of an identity document or, for drivers, of the driving licence (CNH) and the vehicle registration certificate (CRLV). The documents are reviewed by a person, and the app notifies you when the request is approved or rejected.
The review may take some time.
The verification badge only indicates that the documents were checked. It is not a guarantee of the person's behaviour or background.
10. Prohibited conduct
It is prohibited to:
- harass, discriminate against or threaten other people;
- commit fraud or scams;
- create fake profiles or impersonate someone else;
- send spam;
- collect data from the app by automated means (scraping);
- publish abusive or illegal content;
- contact users for purposes other than the agreed ride;
- circumvent limits, blocks, suspensions or bans, including by creating another account.
11. Chat, location and SOS
Chat: for arranging the details of the ride. It is not end-to-end encrypted, and messages are deleted 90 days after the ride is completed or cancelled or, for a ride that was never completed, 90 days after its departure date, as explained in the Privacy Policy.
Real-time location: only works during a ride, only when the driver decides to turn it on, and is only seen by the participants in that ride.
SOS: the emergency screen has shortcuts to call 190 (police) and 192 (ambulance) and to open your phone's share menu. Tripcarr is not an emergency service and does not monitor trips. If you are in danger, call the authorities.
12. Ratings and reports
Ratings:
- drivers and passengers rate each other;
- you can only rate after the ride has been completed, within 14 days;
- a rating cannot be edited once submitted;
- it becomes visible when both parties have rated or when the 14 days are over;
- a visible rating shows the name and photo of the person who gave it;
- a person's average only appears once they have at least 3 ratings.
Rate honestly and based on the trip. False, colluding or retaliatory ratings are prohibited.
Reports: you can report a user by choosing a category, describing what happened and attaching up to 5 images as evidence. Your identity as the reporter is kept confidential from the person reported. Only report real facts.
13. Moderation, suspension and bans
We may restrict, suspend or ban accounts that breach these Terms or the law.
When we do so, we will tell you which rule was breached and why, unless the law or the safety of other people prevents it.
You can challenge the decision by email to support@tripcarr.com and will receive a reasoned response.
The same address is the point of contact for authorities and users in the European Union under the Digital Services Act.
14. Content you publish
Photos, texts, ratings and other content you publish remain yours.
You grant Tripcarr a non-exclusive, free licence, limited to what is necessary to operate the service and display that content within it. The licence ends when the content or the account is deleted, except for ratings and the pseudonymised records described in the Privacy Policy.
15. Intellectual property
The Tripcarr name, logo, app and website belong to Tripcarr. You may not copy or modify them, or reverse engineer the app, except where permitted by law.
16. Liability
Tripcarr connects users. To the extent permitted by law, Tripcarr is not responsible for users' conduct, the trip itself, the vehicles or money arrangements between users.
Nothing in these Terms limits the rights you have under the Brazilian Consumer Defence Code (CDC) or, if you live in the European Union, under the mandatory consumer protection rules of your country.
17. Termination
You can delete your account at any time in the app, under Settings → Delete account. You cannot delete it while you have active rides or bookings.
What happens to your data after deletion is described in the Privacy Policy.
18. Changes to these terms
We will announce material changes to these Terms before they take effect (for example in the app or on this page). If you continue using Tripcarr after the date the change takes effect, this means you have accepted the new Terms. If you do not agree, delete your account.
19. Governing law and jurisdiction
These Terms are governed by Brazilian law.
Disputes may be brought before the courts of the consumer's place of residence (Brazilian Consumer Defence Code, CDC, Art. 101, I).
If you are a consumer in the European Union, you remain protected by the mandatory rules of your country and can bring proceedings in the courts where you live. We do not use the European online dispute resolution platform.
20. Contact
Contact us by email at support@tripcarr.com.
These Terms are available in Portuguese, English and German. In case of any discrepancy between the versions, the Portuguese version prevails.