Help center
Straight answers about Tripcarr. Can't find yours? Write to us.
Is Tripcarr really free?
Yes — 0% commission and no booking fee. The price on a ride is a suggested contribution the driver sets; you and they settle it directly.
How do I sign up?
With email or Google (Apple too on iOS), from the app. You must be 18 or older.
So how do payments work?
They do not go through us at all. There is no payment provider in the app, which also means no payment protection or refunds from us — agree the terms with each other.
Am I being tracked?
Location is shared only during an active ride, only if the driver turns it on, and only with that ride's accepted passengers. It is relayed live and never written to a database.
What is a women-only ride?
A ride that only identity-verified drivers who are women or non-binary can publish, and only women can book — non-binary passengers too, when the driver opts in. If any check cannot be confirmed, the booking does not go through.
Who can see my profile or plate?
You control profile and rating visibility from settings. Your licence plate is never public, and your email, date of birth and gender are never shown on your profile.
How do I delete my data?
Delete your account in the app. Access is cut immediately; after 30 days your documents, photos, profile details, chat messages and notifications are erased. Ratings, ride records and safety reports are kept in pseudonymised form. For a copy of your data, email support@tripcarr.com.
Contact us
For requests about your data (access, correction, deletion or a copy), write from the email address on your Tripcarr account so we can confirm it is you.